FAQ
In our FAQs you will find a selection of the most common questions. If you still have any questions, feel free to contact our support.
Order and Discount
How can I place an order?
You can choose your desired product in our shop and add them directly to the shopping cart via the product page. In your shopping cart, you will go directly to the checkout to indicate your delivery address and select the desired payment option. After the successful order, you will receive a payment confirmation from us via e-mail.
Can I get discount for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our customer support for more details.
What happens after confirming the order?
After the confirmed order the goods will be handed over to the dispatch. You will receive an automated email within 12 - 24 business hours upon successful transaction.
Payment
How can I pay for my order?
These following payment options are available on tramadolshop.is
- Western Union
- Bitcoin
- Bit4Coin voucher
- Zelle
- Google Pay
- PayPal (only for VIP Member)
Are there any hidden charges?
Absolutely not. The price you see for your medication includes everything and shipping is always free for orders above USD $50.
Shipping and Return Process
How fast will I receive my order?
Delivery times may vary depending on the delivery countries and on each country postal services, normally your order will be delivered in 8 to 14 business days. Every parcel comes with tracking information so you can follow your package online.
What if my order doesn’t arrive on time?
Please contact our customer support if your item has not reached you within 15 business days. We will track down your order and find a solution that suits you the best (reship for free or offer refund). Do rest assured that nearly all shipments reach our customers promptly. Please note that mail post items do not get daily updates, your kind understanding, and patience is highly appreciated.
What are the procedures for shipping?
You will find on our Shipping & Returns page more details about the shipping procedure.
Will customs in my country permit the shipment?
Customs in countries we supply to have permitted the import of personal medication not exceeding three-month supply. If your shipment is held up in customs for any reason, we will send out a replacement shipment for free.
Where is my order ship from?
We ship all of our customer orders from Singapore.
Can I return the unused product?
To protect the safety and wellbeing of patients, government regulations prohibit the returning of any product once it has left our warehouse.
Product
It is safe for me to buy your products?
Yes, we sell only branded generics from trusted manufactures which an Indian-FDA approved for export. Our warehouse and logistics are specialized in handling pharmaceuticals, storing products according to the manufacturer’s recommendation. This means the items you buy on our website might not be registered in your country, but they have gone through strict Quality Control while being manufactured in India. Every item on our website will have the manufacturer displayed; please feel free to visit the company’s website to get your impression.
What happen if the product that I ordered is out of stock?
You will always get the exact product you've ordered; we do not replace items. If a product has become unavailable after you have ordered, we will contact you to offer you the choice of another product.
Can I get samples before buying?
We offer to add a Sample for free to your order. Please contact us after placing the order with your desired productsample.
Can I get personalized advice concerning my medical condition?
Unfortunately, we cannot provide personalized medical advice. You will need to speak to your medical care professional.
Does my order require a physician’s prescription?
All orders placed on this site do not require a prescription. However, by ordering on this site you confirm that you are receiving medical guidance in how to use these products. We´re unable to advise on the usage of these products, dosages or frequency of administration as that must be done by your healthcare practitioner.
Do you know why medication in India is cheaper compared to United States?
India is a vast country with no mandatory health insurance system. To make sure people can afford access to the medication they need, India does not follow the patent law as most western countries do. For international pharma companies, this means they have to register there drug individually in India and proof why the requested retail price is necessary. In most cases, India will turn the requested price down and grant the license to manufacture a generic version of the drug to a local manufacturer to have the drug available at a reasonable price. Yes, pharma does not like that, and there have been some giant battles over "cash-cows" of big pharma: Wall Street Journal and here another article from Forbes.