FAQ

Delivery times may vary depending on the delivery countries and on each country postal services, normally your order will be delivered in 7 to 14 business days. Every parcel comes with tracking information so you can follow your package online.

Please contact our customer support if your item has not reached you within 14 business days. We will track down your order and find a solution that suits you the best (reship for free or offer refund). Do rest assured that nearly all shipments reach our customers promptly. Please note that mail post items do not get daily updates, your kind understanding, and patience is highly appreciated.

You will find HERE more info’s about shipping procedure.

Customs in countries we supply to have permitted the import of personal medication not exceeding three-month supply. If your shipment is held up in customs for any reason, we will send out a replacement shipment for free or provide a complete refund.

We ship all of our customers order from Singapore.

To protect the safety and wellbeing of patients, government regulations prohibit the returning of any product once it has left our warehouse.

Yes, we sell only branded generics from trusted manufactures which an Indian-FDA approved for export. Our warehouse and logistics are specialized in handling pharmaceuticals, storing products according to the manufacturer’s recommendation. This means the items you buy on our website might not be registered in your country, but they have gone through strict Quality Control while being manufactured in India. Every item on our website will have the manufacturer displayed; please feel free to visit the company’s website to get your impression.

You will always get the exact product you've ordered; we do not replace items. If a product has become unavailable after you have ordered, we will contact you to offer you the choice of another product or offer full refund.

Yes, just contact our customer support team to get free sample.

Unfortunately, we cannot provide personalized medical advice. You will need to speak to your medical care professional.

All orders placed on this site do not require a prescription. However, by ordering on this site you confirm that you are receiving medical guidance in how to use these products. We are not able to advise on the usage of these products, dosages or frequency of administration as that must be done by your healthcare practitioner.

India is a vast country with no mandatory health insurance system. To make sure people can afford access to the medication they need, India does not follow the patent law as most western countries do. For international pharma companies, this means they have to register there drug individually in India and proof why the requested retail price is necessary. In most cases, India will turn the requested price down and grant the license to manufacture a generic version of the drug to a local manufacturer to have the drug available at a reasonable price. Yes, pharma does not like that, and there have been some giant battles over "cash-cows" of big pharma: Wall Street Journal and here another article from Forbes.